Web helpdesk based in tickets for PHP & Mysql.

As Facil HelpDesk is a browser based help desk, your staff can also use it while on the move and customers can send requests in using their normal email client or web browser without causing inconvenience to the end-user.

• Multiple staff members and departments.
• Email validation for new users
• Tickets submission (3 ways) by web form, login (registered users) or direct email (converts POP3 emails to tickets.)
• Access to an article's base (you can publish articles)
• Assign tickets to individual members of staff with notifications, transfer tickets
• Email, SMS notifications for new tickets
• Respose of tickets from email without login
• Basic reporting of tickets, polls of responses, daily usage etc.
• three levels of users: end user, staff member, administrator
• Customizable colors, logo, etc. (requires experience with html)
• Canned replies and more.

You will get full source code (PHP),