All users get free support for Ghostotter products. However, we understand that our software is business-critical for some users and they need a faster support response than other users. If that sounds like you, then you might want to consider purchasing a priority support subscription (PSS). A PSS enhances the support options for your product with the following benefits:
A faster response
We always try to respond to support requests as quickly as possible. However, some users need a super-fast response. With a PSS, we will respond to your support request within 1 working day
A dedicated support contact
You will have a dedicated member of the Ghostotter development team who will be your first point of contact should you need help. NB. Contact will be via email and in English.
Priority support
Support requests from users with a PSS will be dealt with ahead of other support requests.
Priority development requests
Development requests (e.g. new feature requests) from users with a PSS will be prioritised ahead of other development requests. Be aware that not all development requests will be accepted.
Notes
The PSS covers all legitimately purchased copies of Ghostotter software.
By "a working day", we mean a normal working day in the UK, excluding weekends and bank holidays.
Whilst we will respond to support calls within 1 working day, a final fix/workaround may take longer or prove unachievable
We reserve the right to cancel a PSS for any user at any time, for any reason.
You can cancel your PSS at any time via FastSpring, or by speaking to your dedicated support contact