This guide sets out the key principles of performance management, with useful tools to help you put them into practice . Management is about getting things done, but critically, it’s about getting things done through the people you manage.

Performance management matters to everyone. It’s one way to help ensure that what we do, we do well. It also helps us to deliver the quality products or services that our customers want.

Whatever else you do as a manager, you need to do this well!