National Customer Satisfaction Index - UK Results for E-Commerce provides detailed scores and benchmarks for each e-retail website across the full range of the customer experience, including customer satisfaction, customer expectations, value, product quality, service quality, loyalty, recommendations, call centre satisfaction and website-specific benchmarks, including navigation, product images and help options. Measured companies include Amazon, Ebay, iTunes, ASOS, and the other smaller websites as well as the websites of traditional retailers under the category "All Others".