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voke Category Snapshot: ITO

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Authors: Theresa Lanowitz, Lisa Dronzek
Publication Date: January 12, 2012
Pages: 17

Infrastructure—a structured platform of networked elements required to deliver services—is proliferating at an explosive rate.

Infrastructure is a critical and strategic component of every business. To protect a company’s brand promise, the infrastructure must be adequately and thoroughly tested. Optimizing testing for infrastructure is a problem that must be addressed and solved now. Organizations must be able to communicate, collaborate, and connect to share test information to deliver quality of service and to deliver high customer satisfaction. The brand is the promise an organization makes to its customers, and the infrastructure delivering real business value must deliver on that brand promise.

This report defines the ITO category and discusses the business and technology value in having an optimized and collaborative testing effort for infrastructure.